by Annette Franz | May 27, 2014 | customer experience, customer retention, lost customers
Image courtesy of PixabayHave you ever wondered, where did all the customers go?Gosh, let’s hope not! But stick with me here. Do you constantly scratch your head about lost customers, wondering where they went and why? Is acquiring new customers becoming a...
by Annette Franz | Jul 27, 2012 | attrition, customer experience, customer loyalty, customer retention, lost customers, surveys
Note: Today I am pleased to share a guest post written by the National Business Research Institute (NBRI). They have over 30 years of experience in conducting scientific, psychological research for businesses. NBRI clients include Walt Disney World, Marriott...
