by Annette Franz | Jun 22, 2012 | culture, customer experience, customer-centric culture, employee experience, empower employees, listen, measure, voice of customer, voice of employee
Becky Carroll presented to a small group of Customer Experience executives in San Diego last week; her presentation focused on creating loyalty through a customer-centric culture. She dives deeper into these three items in her book, The Hidden Power of Your Customers,...
