by Annette Franz | Aug 30, 2023 | employee engagement, employee expectations, employee experience, offboarding, onboarding, Uncategorized
Last week, in the first article of this two-part series, I wrote about the concept of employee off-boarding, the opposite of employee onboarding. This week’s article will cover who’s responsible for it and if it makes sense to automate it. WHO’S RESPONSIBLE FOR...
by Annette Franz | Aug 23, 2023 | employee engagement, employee expectations, employee experience, offboarding, onboarding, Uncategorized
A few weeks back, I wrote about the importance of employee onboarding. Since then, I’ve also written a couple of articles on customer onboarding and a couple on customer off-boarding. Yes, there’s a pattern here; it’s time to write about employee...
by Annette Franz | Aug 16, 2023 | customer experience, customer success, offboarding, Uncategorized
Last week, in the first article of this two-part series, I wrote about the concept of customer off-boarding, the opposite of customer onboarding. This week’s article will cover who’s responsible for it, if it makes sense to automate it, and how to design a...
by Annette Franz | Aug 9, 2023 | customer experience, customer success, offboarding, Uncategorized
In the last couple of weeks, I shared a two-part series on customer onboarding: The Benefits of Proper Customer Onboarding and Design Considerations For Your Customer Onboarding Process. Onboarding your customers is an important thing to do, but what about customer...
