by Annette Franz | Aug 30, 2023 | employee engagement, employee expectations, employee experience, offboarding, onboarding, Uncategorized
Last week, in the first article of this two-part series, I wrote about the concept of employee off-boarding, the opposite of employee onboarding. This week’s article will cover who’s responsible for it and if it makes sense to automate it. WHO’S RESPONSIBLE FOR...
by Annette Franz | Aug 23, 2023 | employee engagement, employee expectations, employee experience, offboarding, onboarding, Uncategorized
A few weeks back, I wrote about the importance of employee onboarding. Since then, I’ve also written a couple of articles on customer onboarding and a couple on customer off-boarding. Yes, there’s a pattern here; it’s time to write about employee...
by Annette Franz | Aug 2, 2023 | automation, customer expectations, customer success, onboarding, Uncategorized
In last week’s post, I wrote about the importance of proper customer onboarding, as well as the benefits of doing it right and the pitfalls of doing it wrong or not doing it at all. In this post, I’ll answer a few important questions, namely: who’s...
by Annette Franz | Jul 26, 2023 | customer experience, customer success, onboarding, Uncategorized
In last week’s post, I wrote about the importance of employee onboarding. No surprise that it’s critically important to success that employees are properly integrated into the organization from the outset. It should be no surprise, then, that it’s...
by Annette Franz | Jul 19, 2023 | culture, customer-centric culture, employee engagement, employee experience, employee productivity, onboarding, productivity, Uncategorized
Years ago, I wrote an article that was syndicated on the Business2Community site. In that article, I mentioned the importance of proper employee onboarding. Someone commented on the article with outrage, saying that I was making up new words and that this term...
