by Annette Franz | Nov 22, 2017 | customer service, online community, self-service, social customer service
Image courtesy of PixabayI originally wrote today’s post for CallidusCloud CX; it appeared on their blog on May 23, 2017.In this very social world, customers have a lot of options when it comes to getting support from companies about the products and services...
by Annette Franz | Aug 30, 2016 | customer experience, customer experience journey, journey mapping, online community, validation
Image courtesy of PixabayJourney maps are my favorite tool in the CX toolbox.If you’ve been reading my blog – or following me on social media – for a while, that statement should not be a surprise!I’ve written many times about the reasons...
