by Annette Franz | May 7, 2020 | customer experience, customer understanding, listening, metrics, Net Promoter Score, online reviews, Uncategorized
Today I’m pleased to share a guest post by Eric Melchor with ElevateMyCX. When most of us think of plagues or epidemics we think of victims who break out with red spots all over their bodies or egg-sized buboes that ooze pus and blood. But think about the...
by Annette Franz | Sep 16, 2014 | customer experience, online reviews, reputation, voice of customer
Background image courtesy of UnsplashWhich should you focus on: reputation management or customer experience management? Or both?With sites like Yelp, TravelAdvisor, Angie’s List, and more (not to mention Twitter, Facebook, blogs, etc.), companies have a myriad...
