by Annette Franz | Dec 9, 2020 | customer experience, CX career, CX profession, CX team, CXPA, people skills, skills, Uncategorized
Earlier this year, I wrote an article about CX Teams: Who, What, Where, How Many, and How Much?, answering all the questions that you might have about what a CX team looks like, i.e., the make-up of the team, size of the team, who it reports to, budget responsibility,...
by Annette Franz | Oct 29, 2015 | customer service, people skills, talent
Today’s post is a guest blog by Matthew Olszewski.Strong customer service skills are a key element in the operation of every serious and successful business. Even small businesses that see an opportunity for additional earnings increasingly care about their...
by Annette Franz | Jul 28, 2015 | career, employee experience, passion, people skills, talent
When making career decisions, are you a believer in the “follow your passion” mantra or are you on team “be so good they can’t ignore you?” I saw the image to the left, which is a sketch/draft from Involution Studios’ Field Guide,...
by Annette Franz | Jun 2, 2015 | customer service, employees, people skills, talent
Image courtesy of PixabayWe advocate hiring for attitude and training for skill, right? Where do you think that attitude comes from? If attitude is defined as: a manner of thinking, feeling, or behaving that reflects a state of mind or disposition (according to...
