personalization | CX Journey™

Customer Engagement: Beyond Personalization to Hyper-Personalization

by Annette Franz | Mar 3, 2021 | customer experience, personalization, personalized, Uncategorized

I originally wrote today’s post for GetFeedback. It appeared on their site on March 1, 2020. According to Salesforce, 51% of customers expect that brands will anticipate their needs and make relevant suggestions before they make contact – by 2020. Well, here we are!...

Customer Engagement: Beyond Personalization to Hyper-Personalization

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