by Annette Franz | Oct 6, 2021 | alignment, decision making, leadership, priorities, tools, Uncategorized
Last week, I wrote about the RICE Scoring Model, a method used to prioritize initiatives and make smarter decisions. I also mentioned a couple of other post in which I talked about prioritization methods and criteria: Prioritizing Your #CX Improvement...
by Annette Franz | Sep 29, 2021 | customer experience, decision making, leadership, priorities, Uncategorized
As customer experience professionals, the work you do to identify improvement opportunities and other initiatives to design and deliver a better experience requires you to build the business case and help your executives prioritize those initiatives – because...
by Annette Franz | Oct 14, 2020 | customer experience, decision making, employee experience, priorities, Uncategorized
Decisions, decisions, decisions. As customer experience professionals, we have decisions to make; we need to help our executives make decisions; and prioritization is an important part of our decision-making process. Tools to be more efficient and effective with our...
by Annette Franz | Apr 24, 2019 | budget, continuous improvement, customer experience, executives, priorities
Image courtesy of Pixabay I originally wrote today’s post for CallidusCloud. It appeared on their blog on April 13, 2018. How do you prioritize your CX improvement initiatives? You’ve listened to customers. You’ve mapped their journeys. And...
