by Annette Franz | May 28, 2020 | agile, change, customer experience, listen, listening, proactive, Uncategorized
In this week’s guest post, we continue the series with five customer experience industry veterans sharing their experiences from previous crises to help get through the current crisis. This post was written by Stephanie Thum, CCXP – with contributions from...
by Annette Franz | Sep 27, 2016 | change, customer experience, innovation, proactive, weak signals
How do you recognize the weak signals in your business? Have you heard the story about the boiling frog? As told in Wikipedia, it goes like this: If you drop a frog in a pot of boiling water, it will of course frantically try to clamber out. But if you place it gently...
