by Annette Franz | Mar 29, 2016 | knowledge, listening, quotes, understanding, voice of customer
Image courtesy of PixabayWe have tons of data. But do we understand what it’s telling us, what it means?Knowledge without understanding is useless.You’ve heard me write/say it before: You can’t transform something you don’t understand.Do you...
by Annette Franz | May 29, 2014 | customer experience, customer service, quotes
How much do you love Maya Angelou’s stories, poems, and quotes?It was a sad day yesterday when the world lost Maya Angelou. I’ve quoted her a few times in my blog posts, including one featuring a Union Bank commercial about what it means to do right. But...
by Annette Franz | Oct 31, 2013 | customer experience, customer service, employee experience, quotes, statistics
Image courtesy of PixabayHappy Halloween! Let’s celebrate Halloween customer experience style by taking a look at some scary reasons you need to be focusing on the employee experience and the customer experience. Why? Well…The thing is, every brand has a...
