by Annette Franz | Nov 14, 2013 | customer experience, employee experience, recruiting, skills, talent, voice of customer
Today I’m pleased to present another guest post by Sarah Simon.This post marks another installment in Sarah’s series on lessons from the high country.Ability may get you to the top, but it takes character to keep you there. -John WoodenWhat the Mountain...
by Annette Franz | Nov 2, 2012 | customer service, employee experience, recruiting, Ritz-Carlton
Today I am pleased to share with you a guest post by Ashley Furness.Before anyone can land a job at Apple, hiring managers have to ask themselves one question: “Will this candidate offer a Ritz-Carlton level of service?”It’s no coincidence that one of the...
by Annette Franz | Sep 13, 2012 | brand, brand experience, communication, employee experience, recruiting
Are you searching for a job? If “Yes,” do you ever feel like you just threw your resume in the ocean, into a sea of other candidates, only to wait forever for a response from the recruiter or the hiring manager? Did you feel like you had a great interview,...
by Annette Franz | Jun 12, 2012 | customer satisfaction, employee experience, employee satisfaction, human resources, recruiting, talent
Recruiting Message from Pier 1Continuing down the path I’ve been on lately about employees and their importance to the customer experience and to the success of the business, today’s post is about hiring the right people. I’m talking about hiring...
