referrals | CX Journey™

How Do You Treat Your Referrals?

by Annette Franz | Mar 1, 2013 | customer experience, recommendations, referrals, word of mouth

How do you treat customers that came in through referrals? There’s all this talk about word of mouth, referrals, recommendations, promoters … to-may-toes, to-mah-toes. But have you ever given much thought to how important that referral really is, like at...

How Do You Treat Your Referrals?

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