by Annette Franz | Mar 7, 2019 | customer experience, customer service, omnichannel, self-service
Image courtesy of PixabayToday I’m pleased to share a guest post by Neetha Edwin with Freshworks.Customer experience has become pivotal to growth and profitability strategies of businesses worldwide. There is now a deeper understanding of customer experience as...
by Annette Franz | Nov 22, 2017 | customer service, online community, self-service, social customer service
Image courtesy of PixabayI originally wrote today’s post for CallidusCloud CX; it appeared on their blog on May 23, 2017.In this very social world, customers have a lot of options when it comes to getting support from companies about the products and services...
