by Annette Franz | Nov 22, 2017 | customer service, online community, self-service, social customer service
Image courtesy of PixabayI originally wrote today’s post for CallidusCloud CX; it appeared on their blog on May 23, 2017.In this very social world, customers have a lot of options when it comes to getting support from companies about the products and services...
by Annette Franz | Jan 24, 2014 | customer service, social customer service, social media
Image courtesy of PixabayHave you been looking for an instruction manual that guides you through the trials and tribulations of implementing a social customer service strategy? Look no further. Have I got a great book for you to read! I just finished Delivering...
