by Annette Franz | Nov 26, 2019 | customer effort, customer service, customer understanding, employee effort, journey map, journey mapping, keynote speaker, service blueprint, speakers, Uncategorized, understanding
I’m excited to be a keynote speaker at CCW Nashville in January. As part of our partnership, I am once again sharing some of the content created by my fellow event speakers and offered on the CCW website. In today’s post, I’m sharing a few tidbits...
by Annette Franz | Oct 30, 2019 | customer understanding, journey map, journey mapping, keynote speaker, speakers, Uncategorized, understanding
I’m excited to be a keynote speaker at CCW Nashville in January. As part of our partnership, I am sharing some of the content created by my fellow event speakers and offered on the CCW website. In today’s post, I’m sharing a few tidbits that Lemon...
by Annette Franz | Jun 10, 2019 | customer experience, events, speaker experience, speakers, voice of customer
If you’re a speaker, thinking about becoming a speaker, an event organizer, or considering hosting an event in the near future, you’ll definitely want to read this. And even if you’re none of the above, please continue reading. And feel free to...
by Annette Franz | Aug 22, 2018 | customer experience, customer service, events, speakers
Image courtesy of Adam ToporekHow do you deliver a Hero-Class® experience for your customers?It’s a great question, and, fortunately, I know someone who can answer it for us. Adam Toporek, who I’m proud to not only refer to as a customer service expert but...
