by Annette Franz | Jun 9, 2021 | coaching, employee experience, employee feedback, exit interviews, feedback, leadership, stay interviews, Uncategorized
A critical component of a great employee experience is feedback – both from peers and from management. The iterative, continuous improvement that happens as a result of that feedback is important to an employee’s development, productivity, and engagement....
by Annette Franz | Oct 12, 2016 | customer experience, customer service, employee experience, stay interviews
I originally wrote today’s post for ICSA as part of their blog carnival and celebration of National Customer Service Week. It appeared on their blog on September 5, 2016. It is a modified version of a post that I wrote for CX Journey back in 2012.National...
by Annette Franz | Jul 19, 2012 | employee engagement, employee loyalty, employee retention, exit interviews, stay interviews
Here’s an interesting thought: Why do companies conduct exit interviews when employees leave, but they don’t conduct stay interviews to understand why employees stay? Think about this. Companies often focus on churn or attrition of customers – or...
