by Annette Franz | Oct 12, 2016 | customer experience, customer service, employee experience, stay interviews
I originally wrote today’s post for ICSA as part of their blog carnival and celebration of National Customer Service Week. It appeared on their blog on September 5, 2016. It is a modified version of a post that I wrote for CX Journey back in 2012.National...
by Annette Franz | Jul 19, 2012 | employee engagement, employee loyalty, employee retention, exit interviews, stay interviews
Image courtesy of Hermine LipkeHere’s an interesting thought: Why do companies conduct exit interviews when employees leave, but they don’t conduct stay interviews to understand why employees stay?Think about this. Companies often focus on churn or...
