by Annette Franz | Jan 3, 2019 | budget, customer experience, customer service, employee experience, success, success metrics
Image courtesy of PixabayWhat was on the minds of CX professionals in 2018?And, most importantly, what does it mean for 2019? That has yet to be determined, but “execution” and “results” are two words I’d like to see more of this...
by Annette Franz | Mar 28, 2018 | business outcomes, customer experience, desired outcomes, employee experience, metrics, success, success metrics
Image courtesy of Unsplash How do you measure success of your customer experience initiatives? For any type of project or initiative that you undertake, it’s important to be able to track progress and measure success. In order to do that, you must first outline...
