by Annette Franz | Dec 13, 2018 | customer experience, CX team, hiring, insights, talent, teamwork
Image courtesy of PixabayToday I’m pleased to share a guest post by Liliana Petrova of DoingCXRight that is based on her experience hiring CX teams. This post originally appeared on her site on November 21, 2018.Although customer experience has been around for a...
by Annette Franz | Feb 21, 2018 | culture, employee experience, talent, values, workplace
Image courtesy of PixabayDon’t believe everything you read or hear on the Internet.Yea, I know. Your mom probably warned you about that, but I’m just going to reiterate.It’s a fact.Sometimes well-meaning folks put themselves out there as experts in a...
by Annette Franz | Feb 2, 2017 | customer service, employee experience, talent
Today I’m pleased to share a guest post by Elena Lockett with FM Outsource.People are motivated by very different things. Money, personal achievements, or workplace goals – it differs person to person. To ensure your customer service (CS) teams remain motivated,...
by Annette Franz | Oct 29, 2015 | customer service, people skills, talent
Today’s post is a guest blog by Matthew Olszewski.Strong customer service skills are a key element in the operation of every serious and successful business. Even small businesses that see an opportunity for additional earnings increasingly care about their...
by Annette Franz | Jul 28, 2015 | career, employee experience, passion, people skills, talent
When making career decisions, are you a believer in the “follow your passion” mantra or are you on team “be so good they can’t ignore you?” I saw the image to the left, which is a sketch/draft from Involution Studios’ Field Guide,...
by Annette Franz | Jun 2, 2015 | customer service, employees, people skills, talent
Image courtesy of PixabayWe advocate hiring for attitude and training for skill, right? Where do you think that attitude comes from? If attitude is defined as: a manner of thinking, feeling, or behaving that reflects a state of mind or disposition (according to...
