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The Power of Communication: Enhancing Relationships and Business Success

The Power of Communication: Enhancing Relationships and Business Success

I wrote today’s post for RingCentral; it covers the power of communication in the customer experience and includes how AI can redefine your communication strategy for better customer engagement. Communication is one of the most overlooked components of the customer...
Prioritize These Five Things to Drive Exceptional Customer Experiences

Prioritize These Five Things to Drive Exceptional Customer Experiences

I originally wrote today’s post for CX Network. It appeared on their site on March 8, 2023. In a world where products and services are becoming more and more commoditized, customer experience is the only true and sustainable differentiator. That means that...