by Annette Franz | Jan 28, 2014 | customer experience, employee experience, leadership, transparency
Image courtesy of PixabayDoes your company operate with a culture of transparency? How transparent are your executives with employees, customers, shareholders? There’s a quote on Wikipedia that reads: For well-informed participation to occur, it is argued that...
by Annette Franz | Mar 19, 2013 | customer experience, leadership, transparency, trust
Image courtesy of PixabayTrust in business is an important concept. I’ve written about it a few times in the past, so imagine my curiosity when Forbes published their list of America’s 100 Most Trustworthy Companies yesterday. Apparently this...
by Annette Franz | Nov 29, 2012 | accountability, culture, customer experience, employee experience, leadership, transparency, trust
I’ve blogged about trust several times in the past. In those posts, I attributed things like integrity, consistency, honesty, and predictability to trust and as drivers of trust. I’ve also blogged about transparency. But I’ve never written about the...
