by Annette Franz | Oct 17, 2018 | customer experience, trends
Image courtesy of Pixabay I’m already seeing it: people are starting to talk and write about customer experience trends for 2019. It’s only the start of Q4! We haven’t even made it through 2018 yet! Still lots of time to make things happen....
by Annette Franz | Feb 11, 2016 | analytics, customer experience, journey mapping, trends
Who is the customer experience custodian in your organization? I was recently interviewed by CSS Corp for their CXpert Speak series. The customer experience custodian was just one of the topics we discussed. As you probably know by now, I’m always happy to talk...
by Annette Franz | Jan 6, 2015 | customer experience, process improvement, trends
Image courtesy of PixabayIt’s that time of the year again… Pundits are making their predictions about customer experience, marketing, and more: what’s the next big thing coming in the new year and what should everyone be focusing on. As...
