by Annette Franz | Apr 12, 2023 | culture, customer-centric culture, employee engagement, employee experience, leadership, truly human leadership, Uncategorized, workplace
I recently saw this quote by Bill Marklein: Culture is how employees’ hearts and stomachs feel about Monday morning on Sunday night. I love that. It’s so true. I really believe that, if your company had a strong and healthy culture, the “Sunday...
by Annette Franz | Jun 22, 2022 | employee engagement, employee experience, employee retention, leadership, servant leadership, truly human leadership, Uncategorized
I’ve written many times about the importance of the employee experience, both on its own and in connection with the customer experience. We cannot talk about (and do something about) the employee experience enough these days. It’s a mess. (Consider this:...
by Annette Franz | Mar 11, 2020 | employee experience, leadership, servant leadership, truly human leadership, Uncategorized
A few months ago, I wrote a detailed post about employee experience called What Exactly is Employee Experience? In that post, I shared: It’s not just about the impact on the customer experience – it’s also about the impact on employees. It’s about treating them like...
by Annette Franz | May 29, 2019 | core values, culture, customer experience, employee experience, leadership, mission, purpose, servant leadership, truly human leadership, vision
This is a modified version of a post I originally wrote for CallidusCloud. It appeared on their blog on June 14, 2018. If you want to move beyond cosmetic changes and lip service to real changes in both the employee experience and the customer experience, the first...
by Annette Franz | Jan 24, 2019 | culture, leadership, people-centric, servant leadership, truly human leadership
Image courtesy of PixabayI originally wrote today’s post for CMSWire. It appeared on their blog on May 8, 2018.While customer experience strategies and transformations must include a priority focus on the employee experience, they often don’t. Many companies...
by Annette Franz | Jun 6, 2018 | customer experience, customer experience design, employee experience, human experience, humanity, leadership, truly human leadership
Image courtesy of PixabayNow there’s a crazy statement to make during a customer experience design session…”Imagine for a second that you’re a human… “Yikes!Unfortunately, more companies need to start thinking this way!Sadly, there...
