by Annette Franz | Jan 5, 2022 | metrics, Uncategorized, user experience, user reserach
I originally wrote today’s post for GetFeedback. It A modified version of it appeared on their site in late 2020. User experience and customer experience are cut from the same stone but have clear differences, not the least of which: who and what UX focuses on and how...
by Annette Franz | Dec 15, 2021 | customer experience, Uncategorized, user experience, user reserach
I originally wrote today’s post for GetFeedback. It appeared on their site in late 2020. User experience (UX) is part of the bigger customer experience (CX) ecosystem. User experience focuses on user interactions with a product, whereas customer experience focuses on...
