by Annette Franz | Feb 15, 2023 | customer experience, customer understanding, entrepreneur, market research, startup, Uncategorized, voice of market
Having been in this profession for 30+ years now, I’m often asked to look at new products in the customer experience technology arena (trust me, it runs the gamut) to get my thoughts on the products (and, hopefully, to recommend them to my clients). I...
by Annette Franz | Mar 4, 2016 | analytics, big data, constituencies, data, voice of business, voice of customer, voice of employee, voice of market, voice of partner
Image courtesy of PixabayDo you know about the biggest problem with VoC today?Why do we listen to customers and other constituencies today? To learn. To understand.We can’t transform something we don’t understand. We listen. We understand. We transform the...
