by Annette Franz | Aug 19, 2020 | change, change management, customer experience, Uncategorized, weak signals
I’ve written many times over the years about change, including posts on change management, change vision, change fatigue, and more. Obviously, all of this is important to any customer experience strategy, as we know that customer experience management is really...
by Annette Franz | Jan 19, 2017 | closed-loop process, competition, continuous improvement, innovation, process improvement, weak signals
Image courtesy of PixabayDo you know what it takes to stay ahead of the competition? Is that one of your business goals?I recently did an interview with someone for an article she was writing, and one of the questions was about competition and how to best research the...
by Annette Franz | Sep 27, 2016 | change, customer experience, innovation, proactive, weak signals
How do you recognize the weak signals in your business? Have you heard the story about the boiling frog? As told in Wikipedia, it goes like this: If you drop a frog in a pot of boiling water, it will of course frantically try to clamber out. But if you place it gently...
