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Thought LEADERSHIP

I love writing and talking about about all things customer experience, employee experience, culture, and leadership. Teaching others what I’ve learned over the last 25+ years – combined with what I’m seeing in the profession today – is a passion of mine.

Let’s talk about creating some fresh content for you to share with your employees, customers, and prospects. If you’d like to discuss a content project, please contact me! (You can check out just some of my content work on the Resources page.)

BLOGS, ARTICLES, BOOK CHAPTERS

If you’ve read my blog, you have a sense for my writing style and for my love of writing, especially about all things customer experience, employee experience, culture, and leadership. I’ve worked with many clients to write blogs or articles, including: Quadient, Logi Analytics, GetFeedback, Oracle, CallidusCloud, Clicktools, Intradiem, Inside CXM, Zingle, APICS Magazine, Brand Quarterly, Touchpoint Dashboard, and more. I’ve also contributed chapters to books and have done some ghostwriting. Please keep me in mind for your next project!

EBOOKS, GUIDES, WHITEPAPERS

I’ve worked with many clients to write whitepapers, eBooks, and guides; I’m also frequently asked to be a contributor to whitepapers and academic or research guides. Clients include Quadient, Fuel Cycle, Vision Critical, Intradiem, GetFeedback, Reltio, and more. For some examples of whitepapers and eBooks that I’ve authored or co-authored, please take a look at the Resources page.

Webinars

Let’s work together to design a webinar that will leave your audience ready to get to work! I love sharing my learnings and expertise with folks who are interested in broadening their horizons and advancing their careers in this customer experience space – and beyond. I’ve done a ton of webinars over the last couple of years, including with Calabrio, Vision Critical, Zendesk, APICS, Fuel Cycle, Sprinklr, CustomerThink, Tony Robbins’ Business Mastery group, CMSWire, The Federal Reserve, and countless more! For a listing of some of the webinars I’ve conducted, please take a look at the Resources page.