Thought LEADERSHIP

I love writing and talking about about all things customer experience, employee experience, culture, and leadership. Teaching others what I’ve learned over the last 25+ years – combine with what I’m seeing in the profession today – is a passion of mine. If you’d like to discuss a content project, please contact me!

BLOGS

If you’ve read my blog, you have a sense for my writing style and for my love of writing, especially about all things customer experience, employee experience, culture, and leadership. I’ve worked with many clients to write blogs or articles, including: Quadient, Logi Analytics, Oracle, CallidusCloud, Clicktools, Intradiem, Inside CXM, Zingle, APICS Magazine, Brand Quarterly, Touchpoint Dashboard, and more.

EBOOKS + WHITE PAPERS

I’ve worked with many clients to write whitepapers and eBooks; I’m also asked frequently to contribute to whitepapers. Clients include Quadient, Fuel Cycle, Vision Critical, Intradiem, and more. For some examples of whitepapers and eBooks that I’ve authored or co-authored, please take a look at the Resources page.

Webinars

I love sharing my learnings and expertise with folks who are interested in broadening their horizons and advancing their careers in this CX space. I’ve done a ton of webinars over the last couple of years, including with Calabrio, Vision Critical, Zendesk, APICS, Fuel Cycle, Sprinklr, CustomerThink, Tony Robbins’ Business Mastery group, and many more! For a listing of some of the webinars I’ve conducted, please take a look at the Resources page.