by Annette Franz | Apr 7, 2021 | change, change fatigue, change management, excuses, leadership, Uncategorized
Change is hard. We know that. But it’s even harder when we hear nothing but excuses for why something can’t be done or why it shouldn’t change. There’s a real irony to that statement because the excuses haven’t changed, either! I found...
by Annette Franz | Sep 2, 2020 | core values, culture, customer-centric culture, employee experience, leadership, Uncategorized, values, workplace
I recently read a Recruiterbox article that stated: “Culture can either immunize or infect a company. Good culture can revitalize and motivate. Negative culture increases employee absences and turnover while decreasing their overall productivity while at work....
by Annette Franz | Aug 19, 2020 | change, change management, customer experience, Uncategorized, weak signals
I’ve written many times over the years about change, including posts on change management, change vision, change fatigue, and more. Obviously, all of this is important to any customer experience strategy, as we know that customer experience management is really...
by Annette Franz | Apr 8, 2020 | change, change management, CX Darwinism, leadership, Uncategorized
All great changes are preceded by chaos. -Deepak Chopra Yes, we are living in challenging and uncertain times. Some might call this chaos, but I wouldn’t go that far at all. We will get through this. And when we do, we have a lot to take away from this crisis....
by Annette Franz | Jul 24, 2019 | customer experience, technology, Uncategorized
Today I’m pleased to share a guest post by Dwayne Charrington.Technology surrounds us in countless applications, right from the simplest of mechanical devices operated manually, like twisting a doorknob, to the most-sophisticated electronic devices, like...
