KEYNOTE SPEAKER

Having spoken on four continents, Annette is a global speaker who will partner with you to create an engaging presentation for your audience (at conference, corporate, or team events) that displays her knowledge and passion for the topic at hand, i.e., customer experience, employee experience, journey mapping, culture, customer experience strategy, and more.

Presentations cover her latest thinking on – and experience with – these topics and always provide attendees with immediately actionable takeaways.

UPCOMING EVENTS

• Kayako webinar: new date coming soon
• NICSA webinar: November 20, 2019
• CXPA/Thematic webinar: November 14, 2019
• Gladly webinar: December 5, 2019
• Keynote Speaker
  CCW Nashville
  Nashville, TN
  January 30-31, 2020
• Insight Wave Live
  JFK/New York
  March 12-13, 2020
• Client Leadership Event
  Nashville, TN
  March 23-24, 2020
• More coming shortly!

RECENT TOPICS

Recent speaking topics include:

• Putting the “Customer” into Customer Experience
• Six Steps from Journey Maps to Outcomes
• Creating Your CX Strategy, One Block at a Time
• Improve the Customer Experience… From the Inside Out
• The 7 Deadly Sins of Customer Experience
• Taking Your Customer Feedback from Insight to Advantage
• Reverse Engineering Your CX Transformation Fail… What, Why, and How?
  
• 10 Realities of Marketing in the Era of Customer Experience
• Activate Lasting Change in Your Organization
• Protect Your Brand for a Consistent Experience
• When Brands Don’t Care About Customers
• Justifying the Business Value of Investing in Customer Experience
• And more!