KEYNOTE

Having spoken on four continents, I am a global speaker who will partner with you to create an engaging presentation for your audience (at conference, corporate, or team events) that displays my knowledge and passion for the topic at hand, i.e., customer experience, employee experience, journey mapping, culture, customer experience strategy, and more. Presentations cover my latest thinking on – and experience with – these topics and always provide attendees with immediately actionable takeaways.

Workshops

Looking for someone to conduct a workshop or masterclass on key customer experience management topics? Let’s talk. One of my favorite workshop topics is journey mapping, but my customer experience knowledge is much broader than that.

RECENT TOPICS

Recent speaking topics include:

• Putting the “Customer” into Customer Experience
• Six Steps from Journey Maps to Outcomes
• Creating Your CX Strategy, One Block at a Time
• Improve the Customer Experience… From the Inside Out
• The 7 Deadly Sins of Customer Experience
• Taking Your Customer Feedback from Insight to Advantage
• Why Your CX Transformation is Failing
• Activate Lasting Change in Your Organization
• Protect Your Brand for a Consistent Experience
• When Brands Don’t Care About Customers
• And more!