KEYNOTE SPEAKER

Having spoken on four continents, Annette is a global speaker who will partner with you to create an engaging presentation for your audience (at conference, corporate, or team events) that displays her knowledge and passion for the topic at hand, i.e., customer experience, employee experience, journey mapping, culture, customer experience strategy, and more.

Presentations cover her latest thinking on – and experience with – these topics and always provide attendees with immediately actionable takeaways.

UPCOMING EVENTS

Event Name

• CMSWire webinar: Journey Maps + Data = CX Success
  September 16, 2020
• CX Day (details coming soon)
  October 6, 2020
• ITWeb CX Summit (details coming soon)
  October 6, 2020
• GetFeedback Virtual CX Summit (details coming soon)
  October 13 and 15, 2020
• More to come…

RECENT TOPICS

Recent speaking topics include:

• Customer Understanding: The Cornerstone of Customer-Centricity
• Putting the “Customer” into Customer Experience
• Six Steps from Journey Maps to Outcomes
• Creating Your CX Strategy, One Block at a Time
• Improve the Customer Experience… From the Inside Out
• The 7 Deadly Sins of Customer Experience
• Taking Your Customer Feedback from Insight to Advantage
• Reverse Engineering Your CX Transformation Fail… What, Why, and How?
  
• 10 Realities of Marketing in the Era of Customer Experience
• Activate Lasting Change in Your Organization
• Protect Your Brand for a Consistent Experience
• When Brands Don’t Care About Customers
• Justifying the Business Value of Investing in Customer Experience
• And more!