Having spoken on four continents, Annette is a global speaker who will partner with you to create an engaging presentation specifically for your audience (at conference, corporate, or team events) that displays her knowledge and passion for the topic at hand, i.e., customer experience, employee experience, journey mapping, culture, customer experience strategy, and more.

Presentations, which can be done virtually or in person, cover her latest thinking on – and experience with – these topics and always provide attendees with immediately actionable takeaways.


  • Insights Association: The X Event
    September 14-15, 2021
  • Private Client Event: CX Day
    October 5, 2021
  • CCAS: Regional Contact Centre Symposium
    October 5, 2021
  • Private Client Event
    October 6, 2021
  • Private Client Event
    October 20, 2021
  • CMSWire: more details soon
    November 2, 2021
  • Private Client Event
    November 3, 2021
  • GetFeedback: CX Impact Summit
    November 4, 2021
  • More to come…
  • Let’s design a webinar, virtual summit session, or speaking engagement together!



Recent speaking topics include:

Contact me or click BookMeNow below to be taken to my eSpeakers page, which includes details on some of my speaking topics.