Having spoken on four continents, Annette is a global speaker who will partner with you to create an engaging presentation for your audience (at
Presentations cover her latest thinking on – and experience with – these topics and always provide attendees with immediately actionable takeaways.
- DX Summit: Discovering Consumer Journeys in the Digital World
October 21, 2020
- Zendesk webinar: How to Raise Your CX Game
October 29, 2020, at 9am PT
- CMSWire webinar, sponsored by Sitecore: Breaking Through the Digital Noise – What’s Emotion Got to Do With It?
October 29, 2020, 10am PT
- CMSWire webinar, sponsored by Reltio: details coming soon
November 10, 2020, 9am PT
- CMSWire webinar, sponsored by Armoire: details coming soon
November 18, 2020, 10am PT
- More to come…
Recent speaking topics include:
- Customer Understanding: The Cornerstone of Customer-Centricity
- Putting the “Customer” into Customer Experience
- Six Steps from Journey Maps to Outcomes
- Creating Your CX Strategy, One Block at a Time
- Improve the Customer Experience… From the Inside Out
- The 7 Deadly Sins of Customer Experience
- Taking Your Customer Feedback from Insight to Advantage
- Reverse Engineering Your CX Transformation Fail… What, Why, and How?
- 10 Realities of Marketing in the Era of Customer Experience
- Activate Lasting Change in Your Organization
- Protect Your Brand for a Consistent Experience
- When Brands Don’t Care About Customers
- Justifying the Business Value of Investing in Customer Experience
- And more!