SPEAKING

KEYNOTE SPEAKER

Having spoken on four continents, Annette is a global speaker who will partner with you to create an engaging presentation specifically for your audience (at conference, corporate, or team events) that displays her knowledge and passion for the topic at hand, i.e., customer experience, employee experience, journey mapping, culture, customer experience strategy, and more.

Presentations, which can be done virtually or in person, cover her latest thinking on – and experience with – these topics and always provide attendees with immediately actionable takeaways.

For more information about Annette, check out her new site: annettefranz.com.

UPCOMING EVENTS

Client internal event
- October 26, 2022
Sendbird Webinar (more details soon)
- November X, 2022

On-Demand Events

Cast.app Customer Success Webinar Series
- Part 1: The Future CCO Organization
- Part 2: Modern Customer Segmentation & Future of Customer Health
- Part 3: Scaling Customer Success – In Depth

More in the works…
Let’s design a webinar, virtual summit session, or speaking engagement together!

RECENT TOPICS

Recent speaking topics include:

Customer Understanding: The Cornerstone of Customer-Centricity
Putting the “Customer” into Customer Experience
Six Steps from Journey Maps to Outcomes
Creating Your CX Strategy, One Block at a Time
Improve the Customer Experience… From the Inside Out
The 7 Deadly Sins of Customer Experience
Taking Your Customer Feedback from Insight to Advantage
Reverse Engineering Your CX Transformation Fail… What, Why, and How?
10 Realities of Marketing in the Era of Customer Experience
Activate Lasting Change in Your Organization
Protect Your Brand for a Consistent Experience
When Brands Don’t Care About Customers
Justifying the Business Value of Investing in Customer Experience
And more!

Contact me or click BookMeNow below to be taken to my eSpeakers page, which includes details on some of my speaking topics.