KEYNOTE SPEAKER

Having spoken on four continents, Annette is a global speaker who will partner with you to create an engaging presentation specifically for your audience (at conference, corporate, or team events) that displays her knowledge and passion for the topic at hand, i.e., customer experience, employee experience, journey mapping, culture, customer experience strategy, and more.

Presentations, which can be done virtually or in person, cover her latest thinking on – and experience with – these topics and always provide attendees with immediately actionable takeaways.

 UPCOMING EVENTS

• Executive Next Practices Institute: 8th Annual Customer-Centricity Summit
  March 25, 2021, 11:00am PT
• Fitness & Recreation Industry Technology Summit: Pre-Summit Webinar Series: Using the Amazon Effect to Increase Member Retention
  March 25, 2021, 3:00pm PT/March 26, 2021, 9am AEDT
• REX Roundtables for Executives: Using the Amazon Effect to Increase Member Retention (members only)
  April 6, 2021, 11:00am PT
• CMSWire: Turning Micro-Moments into Moments That Matter
  April 7, 2021, 11:00am PT
• NICE inContact: AI in the Contact Center
  April 28, 2021, 11:00am PT

• More to come…
• Let’s design a webinar, virtual summit session, or speaking engagement together!

RECENT TOPICS

Recent speaking topics include:

• Customer Understanding: The Cornerstone of Customer-Centricity
• Putting the “Customer” into Customer Experience
• Six Steps from Journey Maps to Outcomes
• Creating Your CX Strategy, One Block at a Time
• Improve the Customer Experience… From the Inside Out
• The 7 Deadly Sins of Customer Experience
• Taking Your Customer Feedback from Insight to Advantage
• Reverse Engineering Your CX Transformation Fail… What, Why, and How?
  
• 10 Realities of Marketing in the Era of Customer Experience
• Activate Lasting Change in Your Organization
• Protect Your Brand for a Consistent Experience
• When Brands Don’t Care About Customers
• Justifying the Business Value of Investing in Customer Experience
• And more!