Having spoken on four continents, Annette is a global speaker who will partner with you to create an engaging presentation specifically for your audience (at
Presentations, which can be done virtually or in person, cover her latest thinking on – and experience with – these topics and always provide attendees with immediately actionable takeaways.
- Cast.app Customer Success Webinar Series (link coming soon)
- January X, 2022
- Oracle Advertising and CX Virtual Summit: Deliver Service That Meets the Moment
- January 27, 2022
- Let’s design a webinar, virtual summit session, or speaking engagement together!
Recent speaking topics include:
- Customer Understanding: The Cornerstone of Customer-Centricity
- Putting the “Customer” into Customer Experience
- Six Steps from Journey Maps to Outcomes
- Creating Your CX Strategy, One Block at a Time
- Improve the Customer Experience… From the Inside Out
- The 7 Deadly Sins of Customer Experience
- Taking Your Customer Feedback from Insight to Advantage
- Reverse Engineering Your CX Transformation Fail… What, Why, and How?
- 10 Realities of Marketing in the Era of Customer Experience
- Activate Lasting Change in Your Organization
- Protect Your Brand for a Consistent Experience
- When Brands Don’t Care About Customers
- Justifying the Business Value of Investing in Customer Experience
- And more!