by Annette Franz | Aug 10, 2022 | customer experience, earned growth, metrics, Net Promoter Score, Uncategorized
Today I’m pleased to share a guest post from Ben Goodey, Head of Growth Marketing at CustomerGauge. The Net Promoter System evolved once again in late 2021 with the addition of Earned Growth, the account-based metric that, according to Bain & Co. (creators...
