by Annette Franz | Jun 6, 2018 | customer experience, customer experience design, employee experience, human experience, humanity, leadership, truly human leadership
Image courtesy of PixabayNow there’s a crazy statement to make during a customer experience design session…”Imagine for a second that you’re a human… “Yikes!Unfortunately, more companies need to start thinking this way!Sadly, there...
by Annette Franz | May 15, 2015 | customer experience, human experience, humanity
Image courtesy of PixabayHave you ever had an idea that needs a little boost to get to fruition? Every once in a while, I get some random thoughts and ideas or some things that I question or ponder – and may not necessarily have enough content to write a full...
