by Annette Franz | Jul 14, 2021 | brand expectations, brand experience, candidate experience, customer expectations, customer experience, employee expectations, employee experience, guest experience, human experience, member experience, partner experience, Uncategorized, user experience
A funny thing happened as I started writing this blog 10 years ago. In one of my earliest posts, Are You Delivering on Your Brand Promise, I cited an equation that I believe answers the question posed in the title. I wrote: Expectations – Performance =...
by Annette Franz | Sep 10, 2015 | customer experience, member experience
Today I’m pleased to present a guest post by Blair McHaney, president of Club Works, Inc.Great athletes have great proprioception. Great customer experience athletes have great “social proprioception.” View this short video, which explains the...
