by Annette Franz | Jan 22, 2016 | innovation, voice of customer, voices
Image courtesy of PixabayI originally wrote today’s post for Intradiem. It was published on their blog on August 20, 2015. How do you drive innovation within your organization? Do you think outside of the box to think outside of the box?When you’re...
by Annette Franz | Jul 9, 2015 | customer experience, data, voice of customer, voice of employee, voice of partner, voices
Image courtesy of PixabayThere are many voices you need to listen to when developing your customer experience strategy.You listen to your customers and to your employees. You do listen to them, right? Both of them?Think those are the only voices you should be...
