by Annette Franz | Apr 26, 2012 | culture, employee engagement, employee experience, employee relationships, employee satisfaction, employees, empower employees, undercover executives
Image courtesy of PixabayI’ve been recording episodes of Undercover Boss, and over the weekend I was able to catch up on a few of them. I won’t summarize the episodes like I did in a previous post, but I will touch on a common theme that seemed to thread...
by Annette Franz | Mar 13, 2012 | culture, customer service, customer-centric culture, employee engagement, employee experience, employees, executives, leadership, mystery shop, undercover executives
This past Friday evening, I watched Undercover Boss for the first time. I’d read about the show and about some of the “cases,” but I’d never watched it. I must say, it was eye-opening, not to mention a very humbling experience for the CEO; he...
