image
What Exactly is Employee Experience?

What Exactly is Employee Experience?

Today’s post was originally published on Forbes on February 1, 2019. I’ve made some modifications to that original post. It’s starting to happen. I hear it. I see it. Finally. It’s not perfect, but we’re making progress. I’ll take...

It's Time to Focus on Employee Experience

Image courtesy of zzktIf we’re going to make a dent in this thing called “customer experience,” we really need to start with, and focus on, the employees and their experiences.You know the saying, “People buy from people.” It’s not...