by Annette Franz | Nov 6, 2019 | employee engagement, employee expectations, employee experience, employee feedback, employee happiness, employee loyalty, employee ownership, employee productivity, employee relationships, employee retention, employee satisfaction, employee-centric, employees, empower employees, Uncategorized, voice of employee
Today’s post was originally published on Forbes on February 1, 2019. I’ve made some modifications to that original post. It’s starting to happen. I hear it. I see it. Finally. It’s not perfect, but we’re making progress. I’ll take...
by Annette Franz | Aug 3, 2017 | customer expectations, customer experience, customer relationships, employee expectations, employee relationships
Image courtesy of PixabayExpectation = frustration?I recently saw an article with an image that included a quote from Antonio Banderas: Expectation is the mother of all frustration.Honestly, this is true in life, in all relationships. Think about it for a second:...
by Annette Franz | May 17, 2012 | appreciation, communication, culture, employee engagement, employee experience, employee relationships, employees, leadership, recognition, thank you
With a background in a software industry that tends to focus more heavily on VOC than on VOE, I have been searching lately for tools that help companies make it their mission to focus on the employee first. Note that this focus on VOC has not necessarily been a...
by Annette Franz | May 3, 2012 | culture, employee engagement, employee experience, employee feedback, employee relationships, employee satisfaction, employees, voice of employee
I read an article last week about forcing the issue of employee engagement, as if someone could force that upon an employee. I’m not even going to link to the article, as I wouldn’t share such misinformation. But I am going to blog about it for a...
by Annette Franz | Apr 26, 2012 | culture, employee engagement, employee experience, employee relationships, employee satisfaction, employees, empower employees, undercover executives
Image courtesy of PixabayI’ve been recording episodes of Undercover Boss, and over the weekend I was able to catch up on a few of them. I won’t summarize the episodes like I did in a previous post, but I will touch on a common theme that seemed to thread...
by Annette Franz | Apr 24, 2012 | culture, customer experience, employee engagement, employee experience, employee feedback, employee relationships, employee satisfaction, employees, empower employees, voice of employee
If we’re going to make a dent in this thing called “customer experience,” we really need to start with, and focus on, the employees and their experiences. You know the saying, “People buy from people.” It’s not just a cliche;...
