Net Promoter Score Archives - Page 2 of 2

Using NPS to Segment Customers

by Annette Franz | Mar 6, 2012 | customer experience, customer loyalty, customer satisfaction, employee feedback, Net Promoter Score, NPS, voc, voice of customer, voice of employee

I would be remiss to not include Net Promoter Score (NPS) in my series on ways to segment your customers in order to deliver a better, perhaps more-personalized, customer experience. Unless you’ve been hiding in a cave for the last few years, I think you know...

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