by Annette Franz | Oct 2, 2012 | airlines, appreciation, customer experience, customer service, kudos, recognition
“Time is running out to nominate a United employee for excellent service,” said no one, ever.Oh, wait. Someone actually did say it! Click the image to the left to see an email I received from United a couple of weeks ago telling me exactly that.This email...
by Annette Franz | May 17, 2012 | appreciation, communication, culture, employee engagement, employee experience, employee relationships, employees, leadership, recognition, thank you
With a background in a software industry that tends to focus more heavily on VOC than on VOE, I have been searching lately for tools that help companies make it their mission to focus on the employee first. Note that this focus on VOC has not necessarily been a...
