![Customer [insert term here]: What Do They All Mean?](https://cx-journey.com/wp-content/uploads/2021/01/business-5779840_640.jpg)
by Annette Franz | Jan 27, 2021 | account management, automation, customer experience, customer improvement, customer service, customer success, technology, Uncategorized
Here’s an uncomfortable – yet indisputable – truth: you are in business to create and to nurture customers. Without customers – and especially without employees to create your products and to serve your customers – you have no business. Regardless of company size,...
by Annette Franz | Oct 11, 2018 | customer experience, customer success
Image courtesy of PixabayTime to tackle another differentiation!Last week, I once again tackled the topic of the differences between customer experience and customer service. This week, I’m going to see if I can do justice to the differences between customer...
